Preservica operates at a level of quality obligation that most software teams never face. Their platform is trusted by institutions including the British Library, Yale University, and Transport for London to preserve irreplaceable digital records over decades. In that environment, a regression is not a bad sprint — it is a threat to institutional trust built over years.

When QA Levelling engaged, the test infrastructure had not kept pace with the product's growth. The existing automated suite had become unstable and inconsistent, gradually losing the engineering team's confidence. New product features were shipping without automated coverage, increasing manual overhead and unquantified release risk with every cycle. Quality had no structured ownership — it was reactive, unplanned, and fragmented across the team.